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Terms & Conditions

Return & Refund Policy

Customer satisfaction is our first priority. We would like to hear from you should there be any discrepancy of Products delivered. If you wish to return for refund/exchange, please notify us within seven (7) days upon receiving the Products.

 

Return for refund/exchange can be arranged under following reasons:-

  1. Product(s) delivered in a damaged or defective condition
  2. Product quality issues
  3. Wrong product(s) delivered
  4. Short-expiry of less than six (6) months

 

PLEASE NOTE REQUEST MADE AFTER SEVEN (7) DAYS UPON PRODUCTS RECEIVING WILL NOT BE ENTERTAINED.

 

- Return(s) shall be accompanied with the Tax Invoice. All return(s) without Tax Invoice will not be entertained.

- We do not practice cash refund. All return(s) will be made in kind of the same value.

- Any product(s) that has been consumed/used will not be entitled for refund/exchange.

 

1. What should I do to request a return for refund/exchange?

Please drop us an email at shopping@countryfarmorganics.com and our customer service personnel shall guide you through the process.

Do provide us the following details – Full name (as per NRIC) , contact no., order ID, product description/remarks and photos (i.e. photo of damaged products with product batch no.)

 

2. What should I do if I have ordered the wrong product?

Please call us immediately at +60 18-209 2888 (Working hours: 9am – 6:00pm, Monday – Friday) or drop us an email at shopping@countryfarmorganics.com and provide us the following details – Full Name (as per NRIC), contact no., order ID, product description/remarks.

Parcel packed but not shipped – we can hold your order and issue a refund via in-store credit/voucher which you may use to purchase other products (we do not issue cash refunds).

Parcel packed and shipped – we are sorry as we will not be able to process for change of product(s) after the parcel leaves our warehouse.

 

Login Name or Password

  • Please drop us a message in the enquiry box if you forget your username and/or password and we will revert soonest possible to recover your account.

 

Order

  • Click on “Product” on the top menu bar and select the item you would like to order and add in the shopping cart.
  • Once completed, click on “Checkout” to proceed with the payment instruction.
  • Kindly sign up for an account (for new customer) or login using your username and password.
  • If you have forgotten your password and/or username, please click on “Forget Password/Username” and follow the instruction(s) to recover your account.
  • We will take 2 working days to pack your order(s).
  • You will receive an email notification once your order(s) has been picked up by the courier service provider.
  • All transactions will be in Malaysian Ringgit (RM) only.
  • Payment is accepted via online banking or credit card.
  • If the product(s) that you would like to order is not available, please drop us an email. We will send you a notification when it is available.
  • We do not accept order(s) via phone or email