Terms & Conditions

Return Policy

All products that are purchased from our e-store are not applicable for return/exchange except for damaged product(s), wrong product(s) delivered or short expiry (less than 6 months.
To request for a return/replacement, you are required to send us an email or call us within 2 days after receipt of your order(s). Our customer service representative will guide you through. The cost of return will be borne by us.
Return(s) shall be accompanied with the Tax Invoice. All return(s) without Tax Invoice will not be entertained.
We do not practice cash refund. All return(s) will be made in kind of the same value.
Any product(s) that has been consumed/used will not be entitled for return/exchange.

We will only accept order cancellation by email followed by phone call, if the order has not being processed yet.
We will only refund 97% of the total order amount.

Please drop us a message in the enquiry box if you forget your username and/or password and we will revert soonest possible to recover your account.

Click on “Product” on the top menu bar and select the item you would like to order and add in the shopping cart.
Once completed, click on “Checkout” to proceed with the payment instruction.
Kindly sign up for an account (for new customer) or login using your username and password.
If you have forgotten your password and/or username, please click on “Forget Password/Username” and follow the instruction(s) to recover your account.
We will take 2 working days to pack your order(s).
You will receive an email notification once your order(s) has been picked up by the courier service provider.
All transactions will be in Malaysian Ringgit (RM) only.
Payment is accepted via online banking or credit card.
If the product(s) that you would like to order is not available, please drop us an email. We will send you a notification when it is available.
We do not accept order(s) via phone or email