Welcome !

Delivery Terms & Conditions


Shipping and Handling

  • All order(s) will be delivered via Secure Express courier service. Please allow 3-5 working days for us to process your order(s).
  • Delivery lead time will be 3-5 working days for Peninsular Malaysia and 5-7 working days for East Malaysia.
  • There will be no delivery during weekends and public holidays.
  • We will not entertain any request for order(s) collection from our warehouse.

Shipping Rate - Domestic

Description First 2 kg (RM) Subsequence kg (RM)
Peninsular Malaysia 7.32 1.38
East Malaysia 14.63 12.41

**Note: There will be no delivery service for FELDA region. All rates above are GST inclusive.


Shipping Rate - International

  • For worldwide shipping; delivery fee will be calculated based on respective destination, product dimension and weight. All destination clearance charges will be borne by customer.
  • Delivery lead time is approximately 7-10 working days depending on destination. Some countries may take up to 2 weeks for the order(s) to arrive.
  • It is advisable to check with your local customs on import regulations before placing your order(s).

Return Policy

  • All products that are purchased from our e-store are not applicable for return/exchange except for damaged product(s), wrong product(s) delivered or short expiry (less than 6 months.
  • To request for a return/replacement, you are required to send us an email or call us within 2 days after receipt of your order(s). Our customer service representative will guide you through. The cost of return will be borne by us.
  • Return(s) shall be accompanied with the Tax Invoice. All return(s) without Tax Invoice will not be entertained.
  • We do not practice cash refund. All return(s) will be made in kind of the same value.
  • Any product(s) that has been consumed/used will not be entitled for return/exchange.

Cancellation

  • We will only accept order cancellation by email followed by phone call, if the order has not being processed yet.
  • We will only refund 97% of the total order amount.

Login Name or Password

  • Please drop us a message in the enquiry box if you forget your username and/or password and we will revert soonest possible to recover your account.

Order

  • Click on “Product” on the top menu bar and select the item you would like to order and add in the shopping cart.
  • Once completed, click on “Checkout” to proceed with the payment instruction.
  • Kindly sign up for an account (for new customer) or login using your username and password.
  • If you have forgotten your password and/or username, please click on “Forget Password/Username” and follow the instruction(s) to recover your account.
  • We will take 2 working days to pack your order(s).
  • You will receive an email notification once your order(s) has been picked up by the courier service provider.
  • All transactions will be in Malaysian Ringgit (RM) only.
  • Payment is accepted via online banking or credit card.
  • If the product(s) that you would like to order is not available, please drop us an email. We will send you a notification when it is available.
  • We do not accept order(s) via phone or email.